If you have a problem, concern or complaint about any part of an adviser’s service, or the services offered by deVere New Zealand please call, email, or write to deVere New Zealand using the following contact information:

 

deVere New Zealand Limited
PO Box 33916
Level 5, 507, Lake Road,
Takapuna, Auckland,
0622, New Zealand
 

Phone: 09 489 6380

Email: [email protected]

 

If we cannot agree on how to fix the issue, or if you decide not to use our internal complaints resolution scheme, you may contact the Insurance and Financial Services Ombudsman Scheme Inc, which costs nothing and will help us resolve any disagreements. You can contact the Insurance and Financial Services Ombudsman Scheme Inc by calling, emailing, or writing to them:

 

Address: Insurance and Financial Ombudsman Scheme Inc, PO Box 10-845, Wellington 6143

Phone:  0800 888 202

Email: [email protected]

Further information can also be found on their website, at www.ifso.nz