Ask us - we are to help

We welcome any questions or queries you have in relation to this important information including if you would like to receive this disclosure in writing, more importantly, we look forward to working with you.

Phone: 09 489 6380    Email: [email protected]


Complaints handling and dispute resolution.

If you are not satisfied with our financial advice service, you can make a complaint by emailing [email protected], or by calling 09 489 6380.

You can also write to us at: Level 1, 1 The Strand, PO Box 33916, Takapuna, Auckland 0622, New Zealand.

When we receive a complaint, we will acknowledge your complaint within 2 working days.

To seriously consider all aspects of your complaint, we may need to contact you to get further information about the service or lack of service you received. We aim to resolve complaints as quickly as possible and will keep you updated throughout the process, including if we need more time to consider your complaint.

We will contact you by phone or email to let you know our findings and how we intend to resolve your complaint. If you are not satisfied with the resolution or how your complaint was handled by deVere NZ internal complaints process, you can contact the independent dispute resolution provider, Financial Services Complaints Limited (FSCL).

FSCL is a free and independent financial ombudsman service. This service may help investigate or resolve your complaint to your satisfaction. You can contact FSCL by:

Phone: 0800 347 257

Email: [email protected]

Post: Financial Services Complaints Limited, P O Box 5967, Wellington 6140.